This week, we were asked to listen to three types of communication about the same subject, but through different modalities. The same information was relayed in email, voicemail and face to face interaction. The outcome of these three communications was very different and this was a fascinating study of how communication should be delivered.
Email-Although there was nothing mean or unprofessional in the email that was sent, it seemed to me to take a very curt and impersonal tone. While an offer of understanding was made, it seemed very forced and not personal.
Voicemail-The voicemail had a slightly more personal tone because you could hear that the person leaving the message was not angry, just concerned that this needed to get finished. There were still a few questions left about if there was anger at the other person, but I did not feel that this was a bad form of communication.
Face-to-Face-This was obviously the preferred mode of communication. Jane was calm, made eye contact, was not at all confrontational and offered a solution that I did not pick up in either of the first two communications.
This activity has been important to me because it is obvious that face to face communication is by far the best way to talk to a teammate. I have to admit, I am an over communicator in email, and I need to remember that it’s important to seek out face to face communication whenever possible. In my profession, where I am responsible for students for the majority of my day it’s important for me to seek out people that I need to talk to during my planning and break time instead of sending an email, particularly when the subject of what I am talking about could be sensitive.